Frequently Asked Questions for my Customer Account Portal in Suppli
Q. How do I find my statement?
A. There are 2 types of statements.
ACCOUNT STATEMENTS can be run at any time and they reflect the date you run it. Select PRINT STATEMENT in the upper right corner of your customer dashboard.
MONTHLY STATMENTS can be reprinted on demand. You can find these in DOCUMENTS tab under STATEMENTS
Q. Why does my statement show ALL invoices and purchases?
A.If you selected the “run statement” button, it will display all currently outstanding invoices.
Q. Why doesn’t my current balance reflect my ACH payment?
A.When you make a payment via ACH, your credit is noted as “pending” until the bank funds the payment. This typically take 3 to 7 business days or longer depending on your bank institution. If you are concerned about your credit available, please give us a call and we can help.
Q. How do I turn off notifications?
A. Each customer has control over what they receive in both email and text. On the Left Sidebar choose SETTINGS > NOTIFICATIONS tab and you can choose to enable or disable notifications by notification type.
Q. Can I use the old customer account portal?
A. Since we revamped our customer account portal to provide you with an even better experience, the old customer account portal will be discontinued by OCTOBER 25
Q. Can I use the same password as I used with my Webtrack Account?
A. Yes.
Q. I’m a little concerned about having another account with all of the breached information going on. Is Suppli secure?
A. Suppli is able to store payment methods and process payments. As a merchant payment processer, they are held to a higher standard of security compliance than our previous customer portal.