Location: Watsonville, CA
Responsible for:
Responsible for providing support to the customer service and credit department staff in addressing the requirements of existing accounts; answering incoming calls, monitoring email requests for credit reference, account updates, take payments over the phone, data entry, opening mail, filing, basic accounting decision making.
Requires:
• Excellent customer service and communication, resolving issues in a timely manner
• Data entry, collection calls, accounts receivable
• Maintain database and reports
• Exceptional organizational skills, a meticulous attention to detail and a high level of accuracy
• Strong service orientation
• Excellent interpersonal skills, ability to work effectively with a wide variety of people, in person, over the phone and in writing.
• Ability to maintain confidentiality, objectivity, neutrality and calmness under pressure.
• Consistently promote Big Creek’s image in a positive, professional manner
• Demonstrate self-direction; know what needs to be done and do it without being prompted; consistently meet monthly deadlines.
• Able to effectively prioritize tasks.
• Work effectively with others to achieve a high level of customer satisfaction.
• Able to deal with interruptions without losing focus on specific tasks that need to be completed.
• Demonstrate safe work habits at all times.
• Consistently follow company agreements and practices
• Dress in a clean, neat, professional, casual manner appropriate for the job
• Bilingual/biliterate English/Spanish strongly desirable
Schedule: Monday -Friday 8:00am – 5:00pm (additional hours as needed)
Pay range: $21.81 – 27.57
Overview of Operation:
Big Creek Lumber Company is a family-owned business that has been serving central California since 1946. Big Creek is vertically integrated – owning and managing sustainable forestlands, manufacturing lumber, selling through wholesale distribution channels, and selling directly to contractors and homeowners through our retail lumber yards.
Our Mission:
“Big Creek Lumber Company is a forest resource manager and a producer/supplier of building materials. In managing our land, we strive to integrate aesthetic value with forest health and productivity. In our business dealings, we strive to achieve long-term, sustainable profitability while conducting ourselves with integrity and creating value for our employees, our customers and our community.”
Big Creek operates six retail lumber yards with locations in Atwater, Half Moon Bay, Paso Robles, Santa Cruz, Watsonville, and Vallejo.
Big Creek Lumber is an equal opportunity employer
If you are interested in this position, please apply online. Or apply by submitting a completed job application or resume and cover letter to us via email to careers@big-creek.com.