Location: Atwater, CA
Job Title: Contractor Salesperson
Reports to: Branch Manager
Hours: Shifts may vary, covering 6:30 AM – 5:30PM, Monday-Friday. Hours may vary due to changes in business conditions.
General Job Description:
Perform inside sales with contractors, homeowners and walk-in customers on the phone and in the store. Provide a high level of customer service. Determine customer needs, quote prices and take customer orders for both delivery and will call. Generate special orders as needed. Effectively purchase material for customer orders. Provide support for outside salesperson. Achieve individual and branch sales goals. Knowledge of doors and windows a plus. Bilingual English and Spanish a plus.
Primary Responsibilities:
- Sales and customer service
- Capitalize on every sales opportunity and successfully close those opportunities
- Meet sales and margin goals on a consistent basis
- Build and service a customer base
- Provide a high level of service to all customers
- Efficiently and accurately generate customer quotes and orders for stock and special order material
- Ensure that customer sale experience is smooth from quote through delivery
- Provide support for outside salesperson
- Deal with any customer complaints in a pleasant, professional manner
- Perform cashiering duties as needed including day end function
- Assist with any of the day to day operations of the store (opening/closing, etc.)
- Perform any job-related task including general housekeeping in order to achieve the branch’s goals
Characteristics:
- Have a good practical knowledge of building materials and construction terminology
- Able to work effectively with others to obtain a high level of customer satisfaction and promote Big Creek’s image in a positive way
- Dress in a clean, neat, professional manner that is appropriate for the job
- Display the ability to diffuse difficult customer situations
- Consistently practice outstanding phone skills
- Practice good organizational skills
- Able to communicate effectively with others
- Demonstrate a positive, personable, professional demeanor
- Able effectively prioritize tasks and orders
- Punctual
- Able to deal with interruptions without losing focus on a specific task that needs to be done
- Able to lift 50 lbs. from the ground into the bed of a standard size pick-up truck
- Have legible handwriting
- Demonstrate safe work habits at all times
- Consistently follow company agreements and practices
- Good basic computer skills
- Keep up to date with new building trends and products
Evaluation Factors:
- Sales and margins goals are realized
- Increased customer satisfaction will be measured by higher sales
- Customer base is consistently growing
- Your product knowledge is at a high level and enables you to successfully support outside salesperson and contractor customers
- Delivery orders will proceed smoothly from quote to delivery
- You have built strong working relationships with your coworkers
- You demonstrate safe work habits at all times
Compensation Package:
- Wage range: $20.00 – $27.00 per hour depending on knowledge and responsibilities
- Full benefits including group medical/dental/life insurance, profit sharing/401(k) plan, paid personal time off, paid holidays, EAP, voluntary vision care plan
Overview of Operation:
Big Creek Lumber Company is a family-owned business that has been serving central California since 1946. Big Creek is vertically integrated – owning and managing sustainable forestlands, manufacturing lumber, selling through wholesale distribution channels, and selling directly to contractors and homeowners through our retail lumber yards.
Our Mission:
“Big Creek Lumber Company is a forest resource manager and a producer/supplier of building materials. In managing our land, we strive to integrate aesthetic value with forest health and productivity. In our business dealings, we strive to achieve long-term, sustainable profitability while conducting ourselves with integrity and creating value for our employees, our customers and our community.”
Big Creek operates six retail lumber yards with locations in Atwater, Half Moon Bay, Paso Robles, Santa Cruz, Watsonville, and Vallejo.
We collect various personal data from employees and applicants for purposes related to employment. Please review our Notice of Data Privacy for Employees and Applicants at www.bigcreeklumber.com/CCPAHR for detailed information concerning what information we collect, the purposes for which information is collected and with whom such information may be shared.
If you are interested in this position, please apply online. Or apply by submitting a completed job application or resume and cover letter to us via email to careers@big-creek.com.